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Customer Care Officer (Russian Speaking)

Vacancy: Customer Care Officer (Russian Speaking)
Ref: HR/2017/14

Pafilia Property Developers Ltd, one of Cyprus leading and most respected property developers, is dedicated to bringing to the market world class residential properties. As we continue to build an even stronger foundation, we seek employees who can make a difference in our future and in the future of property in Cyprus.

Location: Pafos, Cyprus

The successful candidate will be responsible to ensure the satisfaction of the clients from the purchase of their property right through to its delivery and after delivery as well. Caters to clients’ needs in every possible way by providing professional, helpful, exceptional quality service and assistance.


Department & reporting structure: Reports to the Customer Care Manager
Specific duties:

• Translates documents and emails from English to Russian and vice versa and provides translations during meetings with clients

• Ensures the Customer Care Software Systems and files are kept updated

• Ensures that all Customer Care Department internal procedures and functions are followed

• Ensures that all customer correspondence is aligned with the Customer Care Department quality standards

• Liaises and follows up all communication between the company’s departments and the customers

• Initiates and follows the department’s standard correspondence procedures

• Liaises with clients regarding changes and requests for their properties 

• Liaises with clients regarding property packages and upgrades 

• Updates and maintains ccorrespondence registry for all properties

• Ensures and follows all property delivery processes 

• Provides after delivery service to property owners in conjunction with other departments


Necessary requirements:

• University degree in Hotel Management, Marketing, Business or a related field

• Native Russian Speaker 

• Excellent command of English language both written and oral is a must

• Knowledge of the Greek language will be considered an advantage

• Previous experience in hospitality, customer care, guest relations and/or       similar field is required 

• Strong team player and excellent interpersonal and communication skills

• Excellent Computer Skills (MS Office, Internet & Outlook Express)


High Performance Attributes:

In return we offer an attractive compensation package and a supportive environment that encourages professional development and advanced opportunities. 

We offer an attractive remuneration and benefits package commensurate with knowledge and experience.
To apply please contact Human Resources:
e: careers@pafilia.com
Successful applicants will be contacted within 4 weeks.

Head Office:
33 Nicodemou Mylona
Pafos, CY8101
T: +357 26 848 800
F: +357 26 934 910
E: info@pafilia.com
Freephone: 8000 89 89
Limassol Office:
28th October Avenue
Limassol, CY3105
T: +357 25 590 880
E: info@pafilia.com

Moscow Office:
12 Kransopresnenskaia
Poz'ezd 6, Office 1032
Moscow, Russia
T: +7 (495) 258 1970 /71
F: +7 (495) 258 1970 /71
E: russian@pafilia.com
Beijing Office:
Room 3305, No.6 Building
Jianwai SOHO
No.39 East 3rd Ring
Middle Road, Chaoyang
District, Beijing, China
T: +86 186 1115 0291
E: info@pafilia.cn.com
South East Asia Office:
Level 46, Bitexco Financial Tower
2 Hai Trieu Street
District 1
Ho Chi Minh, Vietnam
T: +84 28 6287 5911
M: +84 122 768 6019
E: b.winter@pafilia.com
Athens Office:
Corner 58 Kafkasou &
52 Skopelou Streets
T: +30 210 2717100
E: c.diagkos@pafilia.com