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Customer Liaison Officer - Chinese Speaking

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Vacancy: Customer Liaison Officer - Chinese Speaking
Ref: HR/2017/21

Blue Orange Property Management Services Ltd, a company of Pafilia Group, is seeking to recruit a Customer Liaison Officer – Chinese Speaking to join a highly active and passionate team.

Location: Pafos, Cyprus
Role:

The successful candidate will be required to provide a wide range of liaison and support services to our growing portfolio of international clients.

Department & reporting structure: Reports to the Chief Accountant
Specific duties:

• Provide exemplary support and attention to customer needs

• Act as a focal point for customer matters, enquiries or concerns 

• Coordinate with the proper company personnel to provide timely and accurate responses to customers

• Monitor customer correspondence via email, social media, telephone, instant message 

• Follow up on invoices procedure and maintain accurate records of all chasing activity

• Provide explanations and advice on billing queries

• Translating and interpreting from Chinese to English and vice versa. Checking and verifying various documentations

• Perform administrative duties and any ad hoc tasks

• Traveling inside Cyprus to provide assistance to customers where necessary 

Necessary requirements:

• Previous experience in Customer Service or Sales is desirable

• Fluency in English and Chinese (Mandarin) languages both written and oral 

• Excellent interpersonal and communication skills

• Ability to work independently and as part of a team

• Ability to deal with and resolve a high volume of queries efficiently

• Strong attention to detail and high level of data accuracy

• Ability to identify and present solutions to achieve customer satisfaction

• Ability to manage multiple tasks and deliver successfully under pressure

• Excellent computer skills

• Eligible to work in Cyprus (work permit)

High Performance Attributes:
We offer an attractive remuneration and benefits package commensurate with knowledge and experience.
Contact:
To apply please contact Human Resources:
e: careers@pafilia.com
Successful applicants will be contacted within 4 weeks.
 

Head Office:
33 Nicodemou Mylona
Pafos, CY8101
Cyprus
T: +357 26 848 800
F: +357 26 934 910
E: info@pafilia.com
Freephone: 8000 89 89
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307-309
28th October Avenue
Limassol, CY3105
Cyprus
T: +357 25 590 880
E: info@pafilia.com

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Naberezhnaia
Poz'ezd 6, Office 1032
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T: +7 (495) 258 1970 /71
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E: russian@pafilia.com
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