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Customer Care Officer - Chinese Speaking

Vacancy: Customer Care Officer - Chinese Speaking
Ref: HR/2017/23

Pafilia Property Developers Ltd, one of Cyprus leading and most respected property developers, is dedicated to bringing to the market world class residential properties. As we continue to build an even stronger foundation, we seek employees who can make a difference in our future and in the future of property in Cyprus.

Location: Minthis, Paphos

The successful candidate will ensure the satisfaction of the clients from the purchase of their property right through to the delivery and after delivery as well. Caters to clients’ needs in every possible way by providing professional, helpful, exceptional quality service and assistance.

Department & reporting structure: Reports to the Customer Care Manager
Specific duties:

• Translates documents and emails from English to Chinese and vice versa and provides translations during meetings with clients

• Ensures the Customer Care Software Systems and files are kept updated

• Initiates and follows the department’s standard correspondence procedures

• Ensures that all Customer Care Department internal procedures and functions are followed

• Liaises and follows up all communication between the company’s departments and the customers

• Liaises with clients regarding changes and requests for their properties

• Liaises with clients regarding property packages and upgrades

• Updates and maintains correspondence registry for all properties

• Send construction progress reports to clients

• Prepare reports for accounts concerning stage payments, progress of construction and issuing completion certificates

• Responsible for the trouble tickets execution, monitoring and closing up of the tickets

• Ensures and follows all property delivery processes

• Provides after delivery service to property owners in conjunction with other departments

Necessary requirements:

• University degree in Hotel Management, Marketing, Business or related field

• Native Chinese Speaker

• Excellent command of the English language both written and oral 

• Previous working experience in hospitality, customer care, guest relations and/or similar field 

• Excellent communication and interpersonal skills

• Excellent organizational skills and attention to detail

• Excellent Computer Skills (MS Office, Internet and Outlook Express)

• Team player

• Ability to work under pressure

• Eligible to work in Cyprus (work permit)

High Performance Attributes:
We offer an attractive remuneration and benefits package commensurate with knowledge and experience.
To apply please contact Human Resources:
e: careers@pafilia.com
Successful applicants will be contacted within 4 weeks.

Head Office:
33 Nicodemou Mylona
Pafos, CY8101
T: +357 26 848 800
F: +357 26 934 910
E: info@pafilia.com
Freephone: 8000 89 89
Limassol Office:
28th October Avenue
Limassol, CY3105
T: +357 25 590 880
E: info@pafilia.com

Moscow Office:
12 Kransopresnenskaia
Poz'ezd 6, Office 1032
Moscow, Russia
T: +7 (495) 258 1970 /71
F: +7 (495) 258 1970 /71
E: russian@pafilia.com
Beijing Office:
Room 3305, No.6 Building
Jianwai SOHO
No.39 East 3rd Ring
Middle Road, Chaoyang
District, Beijing, China
T: +86 186 1115 0291
E: info@pafilia.cn.com
South East Asia Office:
Level 46, Bitexco Financial Tower
2 Hai Trieu Street
District 1
Ho Chi Minh, Vietnam
T: +84 28 6287 5911
M: +84 122 768 6019
E: b.winter@pafilia.com
Athens Office:
Corner 58 Kafkasou &
52 Skopelou Streets
T: +30 210 2717100
E: c.diagkos@pafilia.com